Privacy Policy

Information we collect

We collect the following categories of personal data, and only these:

• Name — your name, used to identify you within your agency.
• Email address — used to sign in and to receive password-reset and account-deletion codes.
• User ID — an account identifier that links your data to your account and to the agency you belong to.
• App interactions — product interaction data, such as the actions you take and the screens you use, needed to operate the app’s features.
• Other user-generated content — content you create in the app, such as messages you send to the in-app AI growth coach, support requests, notes or details entered while managing a roster, and an agency logo image you choose to upload as your agency’s branding.
• Notification token — if you turn on push notifications, a notification token issued by your device’s operating system and your device platform (iOS or Android), used only to deliver the notifications you have enabled to your own device.

The app keeps the performance figures TikTok’s Backstage portal reports for your agency, including the bonus contribution TikTok estimates for it, and the DPoints or Coins an agency records for its own creators. These are the agency’s own business records; the app holds no payment card, bank account, wallet or balance for anyone and moves no money.

We do not collect payment or banking information, precise or coarse location, health information, your contacts, your microphone or your camera, or advertising identifiers. The app reads your photo library in one place only — when you pick an image as your agency’s logo — and it takes only the single image you choose; it never browses, scans or uploads the rest of your photos.

How we use your information

We use the data above for two purposes only:

• App functionality — to provide the features of Devign Agency Suite: managing a roster, showing monthly LIVE figures, levels and rewards, running the DPoints program, and powering the in-app AI growth coach.
• Account management — to create and secure your account, sign you in, send password-reset and deletion codes, and keep the service working correctly.

We do not use your data for advertising or for building a marketing profile, and we do not use it for any purpose incompatible with the ones above.

How the app connects to TikTok

Monthly LIVE figures shown in the app — diamonds, valid days and LIVE hours — are read through the agency’s own TikTok LIVE business (Backstage) connection. This is the agency’s own business data about its own creators; the app reads it and does not post, message or change anything. This connection is not a creator’s personal TikTok account.

When an agency chooses to connect its Backstage account, the agency’s Backstage login credentials (the username and password for that business account) are stored encrypted at rest on our servers. They are used for one purpose only: to sign in to that same agency’s Backstage and fetch that agency’s own LIVE metrics for its own creators. They are never used for anything else, never shared with any other agency or third party, and are never displayed back to anyone — not to the agency, its staff, or us. An agency can disconnect a Backstage account at any time, and when it does, or when the agency’s account is deleted, the stored Backstage credentials are deleted.

How your data is protected

Your data is encrypted in transit between your device and our servers. Passwords are stored only as a secure hash and cannot be read by anyone, including us. Access is restricted: agency staff see only the data their role permits, and each agency’s data is kept separate.

Data sharing and selling

We do not sell your personal data. We do not share it with third parties for their own purposes, and we do not share it for advertising. The only parties that ever process data on our behalf are the service providers strictly needed to run the app — a hosting provider that runs our servers, an email provider that delivers your sign-in, password-reset and deletion codes, a push-notification provider (Expo) that delivers app notifications to your device, and the AI provider described below that powers the in-app AI growth coach. Each is bound by contract to protect the data, to use it only to provide that service to us, and not to sell it or use it for their own purposes. We may disclose information if required by law or valid legal process.

The in-app AI growth coach

The app includes an optional AI growth coach you can chat with for guidance on growing your LIVE performance. When you send a message to the coach, the text of that message — together with the context needed to answer it — is sent to a third-party AI provider (OpenAI), which processes it on our behalf to generate the reply. OpenAI acts as our service provider for this feature and is contractually bound to use what you send only to return that reply; we do not use your coach messages for advertising or to build a marketing profile. Using the coach is optional, and you control what you type into it — please do not put sensitive personal data (for example government identifiers, financial account details, or health information) into your coach messages.

Push notifications

If you turn on notifications, your device’s operating system issues a notification token that identifies your device to Apple’s or Google’s push service, and we store that token with your device platform (iOS or Android). We use it for one purpose only: to deliver the app notifications you have enabled to your device. Delivery is handled by Expo, our push-notification service provider, which passes each notification to Apple or Google on our behalf and is bound to use it only for that delivery. You can turn notifications off at any time in your device settings, and choose which kinds reach you in the app’s own notification settings; a token from a device that has uninstalled the app is dropped when its push service reports the device is gone.

Data retention

We keep your personal data for as long as your account is active. When you delete your account, your account identifiers, name, email address, sign-in credentials and the personal content on the account are deleted. We may retain a limited business record required for the agency’s operation and legal compliance (for example, the months a creator worked and the TikTok handle used to reconcile a payout), and immutable security or audit records, for as long as legally required. You can request deletion at any time.

Deleting your account and data

You can delete your Devign Agency Suite account and its personal data in two ways, both of which do the same thing:

• In the app: open Account → Delete your account and confirm.
• On the web: visit https://creatorapp.devignlb.com/account/delete, enter the email address on your account, and confirm with the code we email you. No app and no password are needed.

Deletion removes your name, email address, user ID, sign-in credentials, in-app content and open sessions. It is immediate and permanent; there is no recovery afterwards. The account deletion page explains exactly what is deleted and the limited records that may remain.

Your rights

Depending on where you live, you may have rights under laws such as the GDPR and the CCPA, including the right to access the personal data we hold about you, to request its correction, and to request its deletion. You may also object to or restrict certain processing and, where applicable, request data portability. Because we do not sell data, there is nothing to opt out of on that basis. To exercise any right, use the in-app or web deletion flow, or write to us at info@devignlb.com. We do not charge for a privacy request and we will not ask you why.

Children’s privacy

Devign Agency Suite is intended for adults (18+) and is not directed at children. TikTok LIVE is not open to under-18s. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

International users

We operate the service from, and store data in, facilities that may be located outside your country. By using the app you understand your data may be processed in those locations, always subject to the protections described in this policy.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top and post the new version here. Where a change requires direct notice under applicable law, we will provide it.

Contact us

Questions, requests and complaints about privacy all go to the same place: info@devignlb.com.

Devign LLC, 5830 E 2ND ST, STE 7000 #23016, CASPER, WY 82609, USA