Support
Help with the Devign Creator Platform app and with this website. Write to info@devignlb.com and a person answers — usually the same day, at worst the next working one. There is no ticket number, no queue and no bot in between.
What to put in the email
The email address on your account, and what happened. If a screen misbehaved, roughly when, and a screenshot if you have one. If it is about a month, say which month and which creator. That is normally enough to fix it without a second email.
Never send us your password. We will never ask for it, and nobody here can read it in any case.
The things people write about most
The invitation will not open
Invitations expire, and one that has been sitting in an inbox for a while may simply have run out. Ask whoever invited you to send another; they can do it from the roster in a few seconds. If the new one also fails, write to us with the address it went to and we will find out why.
Check the spam folder first. Invitations come from creatorapp@devignlb.com, and a mail rule that has never seen that address before sometimes files it away.
I have forgotten my password
Use the forgotten-password link on the sign-in screen. It emails a code to the address on the account, and the code lets you set a new password. Passwords cannot be recovered, only replaced — we store a hash and nobody here, including us, can read the original.
If the email never arrives, it is almost always one of three things: the wrong address, a spam folder, or an account that does not exist because the invitation was never accepted.
I want my account deleted
You do not need us for that. Delete it from inside the app under your account, or on this website, which needs neither the app nor your password — only your email address and a code we send to it. It happens immediately and it is permanent.
There is one case where it refuses: if you are the only owner of an agency. Make somebody else an owner first and wait for them to accept — an invitation nobody has opened does not count — then delete. The privacy policy says what is removed and what the agency keeps.
A month looks wrong
Start with your agency. The figures here are what TikTok reported to them, reproduced rather than calculated, so a number that looks wrong is usually a question about what TikTok counted — which days were valid, which streams were included. Your agency can see the same row you can and is the one that reconciles it against a payout.
If you have already asked them and the number here does not match what TikTok shows them, that is ours. Write to us with the month and the handle and we will trace where the figure came from.
I cannot see a creator I should be able to see
An agent sees the creators on their own book and no further. If somebody has been handed to a different agent, they leave your list. A manager or an owner at your agency can move them back; we deliberately cannot, because deciding who looks after whom is the agency's call and not ours.
I have lost access to my email address
That is the hard one, because the address is how we know it is you: every route back into an account runs through it. Write to us from any address you can reach, tell us the old one and which agency you are with, and we will work it out with the agency rather than take either side's word for it on its own.
If you have found a security problem
Send it to info@devignlb.com with what you did and what you saw. We would much rather hear about it than not, we will not come after anybody who tells us in good faith and does not go digging through other people's data, and we will tell you when it is fixed.
Privacy, your data, and complaints
A copy of what is held about you, a correction, an erasure, or a complaint about any of it — same address, and we do not charge for any of it. What we hold and why is set out in the privacy policy; what we have both agreed to is in the terms of use.